Customer Service Representative - Telecom Account (On-Site in Bali)

Join our dynamic team as a Customer Service Representative specializing in Telecom Accounts in the vibrant heart of Bali! This on-site role offers a unique opportunity to provide exceptional support to customers facing transactional and service-related challenges. At Private Advertiser, we are committed to delivering top-notch customer service in the telecom industry, and we need someone who can handle customer inquiries, resolve issues, and ensure customer satisfaction. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a team that values innovation, teamwork, and a passion for helping others.

As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, complaints, and service requests. You will use our in-house CRM system and other telecom-specific tools to manage customer interactions effectively. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a knack for building strong customer relationships.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints related to telecom services.
• Resolve service issues and ensure customer satisfaction.
• Manage customer accounts and update records in our CRM system.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Collaborate with the telecom team to ensure seamless service delivery.
• Monitor and improve customer service metrics.
• Stay updated with the latest telecom technologies and industry trends.
• Participate in team meetings and training sessions.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the telecom industry.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and telecom-specific tools.
• Familiarity with Indonesian language and English.
• Ability to work under pressure and meet tight deadlines.
• High school diploma or equivalent.
• Certification in customer service or telecom support is a plus.
• Previous experience working in a fast-paced, service-oriented environment.

🛠️ Keahlian

Lowongan Terkait